Shipping & Returns
At Melbourne Superfoods we aim to set the highest standard with the shipping of our products, neat & simple packaging delivered to your door within 1 – 5 days.
Western Australian customers can expect deliveries within 5 - 10 days
Shipping is at a capped-rate of $4.95 per order within Australia.
International Shipping is not available at the present time.
Melbourne Superfoods is a small but growing business and is happy to offer a flexible approach to Returns & Replacements. Each case will be best dealt with on an individual basis but within the following framework:
- Incorrect selection by Customer: MSF will provide a refund, exchange once the item/s are returned in the original, undamaged packaging within 14-days of being received by the customer. The original shipping cost incurred to send you your item/s will not be refunded (this includes Free Delivery items as a cost was incurred for shipping).
- Product/s Arrive Damaged & the customer is asked to return the product to MSF (may vary depending on product). Postage costs for this will also be refunded to the customer. If rectifying the product requires a replacement component, a new one will be sent at no additional cost.
- Customer receives incorrect item/s and it is clearly different to your original order, an exchange and replacement will be happily provided. Because it's my mistake, the cost of returning the incorrect item back to MSF will be refunded or provided to the equivalent value of goods that can be included with the correct item when it is sent to you. Your choice!
- Returned products must be boxed-up & packaged accordingly with the postal address (shown below)
11b Lernes St
Forest Hill 3131